Lkq Online Reviews
(Rated by 11 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.6
Base on 12 Reviews
Ratings by Feature
Ratings by Feature
- Customer Service4.8
- Return Policy4.6
- Price & Quality4.6
- Good Value4.4
- Shipping & Delivery4.0
Recent Customer Reviews (12)
Mackenzie Kilvington
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Patti Eldarkhanov
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Lily Trinh
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Szonja Deák
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Benjamin Lehmann
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Mason Brooks
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Antonio Smith
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Jodie Nicholls
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Nicole Kay
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Bruno Alves
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Lkq Online Pricing
used engines
$3,518.24
Lkq Online Pros & Cons
Pros
1
Wide Nationwide Inventory: LKQ Online offers a broad selection of auto replacement parts from across the country, which can help find rare or specific parts that may not be locally available.
2
Mid-Range Performance: Compared to competitors like Advance Auto Parts and AutoZone, LKQ Online performs moderately well in terms of product and store features, earning an overall score of 3.9 out of 5.
3
Some Positive Customer Experiences: While limited, there are reports of satisfactory purchases and helpful employees in certain cases.
4
Cost Efficiency: Using recycled and remanufactured parts reduces repair costs compared to new parts.
5
Environmental Impact: Repairing with recycled parts lowers the ecological footprint by reducing the need for new manufacturing.
6
Quality Assurance: OE parts guarantee a perfect fit and long-lasting performance, backed by LKQ’s rigorous inspection and warranty.
7
Customer Satisfaction: LKQOnline emphasizes operational excellence, fast and hassle-free order fulfillment, and strong customer service.
8
Risk Reduction: Strict safety standards, warranties, and return policies minimize the risks associated with purchasing used auto parts.
CONS
1
Customer Service Issues: Multiple customers report poor customer service, including unresponsiveness, rude or passive-aggressive behavior, and difficulties with refunds or order cancellations.
2
Misleading Product Listings: Some customers have been misled by product photos (e.g., images showing tires included when only rims were sold), leading to dissatisfaction and return hassles.
3
Pricing Concerns: Complaints about high entrance fees, inflated part prices, and unexpected charges contribute to perceptions of price gouging.
4
Shipping and Order Accuracy Problems: Customers have experienced delays, wrong parts being shipped, and poor communication regarding order status and warranty issues.
5
Website Usability: The website is described as somewhat clunky or difficult to navigate, which may hinder the shopping experience.
Lkq Online Features and Benefits
Features
Wide Nationwide Inventory
LKQ Online offers a broad selection of auto replacement parts from across the country, which can help find rare or specific parts that may not be locally available.
Mid-Range Performance
Compared to competitors like Advance Auto Parts and AutoZone, LKQ Online performs moderately well in terms of product and store features, earning an overall score of 3.9 out of 5.
Some Positive Customer Experiences
While limited, there are reports of satisfactory purchases and helpful employees in certain cases.
Largest Online Provider of Recycled OE Auto Parts
LKQOnline offers a vast inventory of recycled, remanufactured, and reconditioned original equipment (OE) parts for cars and light-duty trucks, focusing on collision and mechanical repairs.
Extensive Inventory from Late-Model, Low-Mileage Vehicles
The platform provides parts sourced from both domestic and imported vehicles, ensuring a wide selection of quality used parts.
VIN Matching for Accuracy
LKQOnline uses Vehicle Identification Number (VIN) matching to ensure parts fit correctly and perform optimally.
Strict Quality and Safety Standards
Vehicles and parts meet tough procurement and safety requirements, with ongoing quality inspections after parts are added to inventory.
Individual Cleaning and Merchandising
Each part is cleaned and prepared before listing, ensuring customers receive parts in excellent condition.
Free 6-Month Parts Warranty
Every part sold online comes with a complimentary warranty, providing customer assurance.
Online Financing and Free Shipping
Customers benefit from financing options and free shipping on millions of parts.
Nationwide Network
Access to over 300 facilities across North America enhances availability and delivery speed.
Cost Efficiency
Using recycled and remanufactured parts reduces repair costs compared to new parts.
Environmental Impact
Repairing with recycled parts lowers the ecological footprint by reducing the need for new manufacturing.
Quality Assurance
OE parts guarantee a perfect fit and long-lasting performance, backed by LKQ’s rigorous inspection and warranty.
Customer Satisfaction
LKQOnline emphasizes operational excellence, fast and hassle-free order fulfillment, and strong customer service.
Risk Reduction
Strict safety standards, warranties, and return policies minimize the risks associated with purchasing used auto parts.